Privacy Policy

Last updated: 15 August 2026

Escape on 13th ("we," "us," or "our") operates the website escapeon13th.com and provides escape room entertainment services at 342 W 1300 S, Salt Lake City, UT 84115. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a session with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Book a session through our third-party booking partner (offthecouch.io) — name, email address, phone number, and payment information
• Submit a group inquiry or quote request through our website contact forms
• Apply for a job position through our website
• Sign up for our email newsletter or promotional communications
• Contact us by phone, email, or any other means

Information Collected Automatically

When you visit our website, we may automatically collect certain information including your IP address, browser type and version, pages visited, time and date of your visit, and referring website addresses. This information is used in aggregate to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your escape room bookings
• Send booking confirmations, reminders, and follow-up communications
• Respond to your inquiries, comments, and requests
• Send promotional emails and special offers (only if you have opted in)
• Improve our website, services, and customer experience
• Process job applications
• Comply with legal obligations

We will not use your personal information for any purpose that is inconsistent with this Privacy Policy without your prior consent.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We work with third-party companies that perform services on our behalf, including our booking platform (offthecouch.io) and email service providers. These partners have access to your information only to perform their specific services and are obligated not to disclose or use it for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business transfers: If Escape on 13th is acquired by or merged with another company, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies — small data files stored on your browser — to improve your experience, remember your preferences, and understand how our site is used. You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

We may also use analytics tools such as Google Analytics to collect aggregate, anonymized information about how visitors use our site. This data is used solely to improve our website and services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for up to three years. You may request deletion of your personal data at any time by contacting us directly.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly

To exercise any of these rights, please contact us at info@escapeon13th.com.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Payment processing is handled exclusively by our third-party booking platform and is subject to their security standards. We do not store payment card information on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Services

Our website may contain links to third-party websites, including our booking platform (offthecouch.io) and our campus partner (nightmareon13th.com). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Minors are welcome at Escape on 13th accompanied by a supervising adult, but all bookings must be made by an adult.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@escapeon13th.com
• Phone: (385) 200-1360
• Mail: Escape on 13th, 342 W 1300 S, Salt Lake City, UT 84115

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.