Frequently Asked Questions
What is the difference between an escape game and room?
We prefer the term Escape Game to describe a live escape room challenge because at Escape on 13th, an escape "room" is actually multiple rooms you are attempting to escape from. This is a step up from many of the original escape room businesses that are 60 minutes in one room only, where the term came from. So when you read/hear us say escape game, we are referring to our top notch escape rooms that are actually multiple rooms each. One escape game, many rooms to explore and escape!
Can we just show up or do we need to make reservations?
You can just show up, however we encourage making reservations ahead of time to ensure you get to play when and which game you want. You can make reservations online up to 1 hour before any game time. Please call/text us at 385-200-1360 if you are in the area and we will see what we can do to accommodate you! If you decide to come without a reservation, we can not guarantee a game will be available for your group.
Can we pay when we get there?
You must pay in full to make a reservation.
How long Do we have to escape each ROOM/Game?
You have 60 minutes to escape. Each group should arrive 15-20 minutes prior for game prep and with another 10 minutes after for a souvenir photo, a total of about 90 minutes is the usual time spent at Escape on 13th.
What makes Escape on 13th different?
Simply, we specialize in immersive entertainment: special effects, magic/tech puzzles, lights, sounds, unique cohesive story and game-play, antique props, 360 theming, the works! Like other top escape room experiences in the nation, getting immersed into your role in the story of each of our rooms helps you escape, rather than limits your ability to escape; all game-play makes sense and is in context. With that said, you can't get the experiences we offer anywhere else. Our customer reviews have included, "It's like starring in a movie!" Ultimately, you won't know the Escape on 13th magic until you come and experience it yourself!
How many people can play In One GAME TIME?
Up to ten (10) people can play in a game at the same time. Check the team size for each game to determine the recommended maximum. If you have 1 or 2 over the recommended maximum we recommend splitting your group into two smaller groups and make two reservations. If you don't want to split up, we may make an exception for your game.
Do you accept groups of less than four?
We recommend having at least four to play your game with you because the games were designed to be best experienced with groups of at least four. We do accept groups of two to three (a different small group pricing may apply) for two of our games. All of our games can be solved with two people, though it is extremely difficult; if you would like to play as a group of two in a room with 4 as the minimum, please book 4 tickets.
Will we be playing with strangers?
Check the Book Now page to see if private rooms are complimentary or not. If you do not book a private room or all available tickets of a game you may have strangers playing with you. However, if you book a complete (or private) game then no one else will be added unless it is to your original reservation (if you want to add more people to your own group later).
Do you have normal business hours?
Yes, check our website footer at the bottom of every page. If you have questions about special events or times call/text 385-200-1360 or contact us here on the website and we will be happy to work with you!
Will we really be locked in a room?
The door you enter from is both an entrance and an emergency exit and is never locked.
How old do you have to be?
The recommended minimum age to play is eight (8) years old, with few exceptions. Anyone entering the room with you must purchase a ticket. If ANYONE in your group is between the ages of 8 and 15 years old, an adult (18+) responsible for the minor(s) MUST BE PRESENT AT THE FACILITY during game play and to sign their waivers.
What if we need to change our booking?
We understand life happens. If you can't make it to your reservation time or need to make changes to it, please call/text us at 385-200-1360 and use the Contact Us page of our website if we do not answer to ensure we have record of your request. If notice is given greater than seven (7) days ahead of your booking time, we can reschedule your booking for a time that works for you at no additional cost. Within seven (7) days of your booking time, you can still reschedule for a postponement fee.
I missed my reservation, what do I do?
No refunds for no shows.
What about companies and youth groups?
The escape games are perfect for large groups: corporate team building, youth group socials, and family gatherings! The entire focus of the game is communication and teamwork. Check out our discounts for larger groups here!
Can I book an entire room?
Private rooms may be complimentary (see booking page for our most current policy). Otherwise, each escape room accommodates a max of eight (8) or ten (10) people which may be reserved by booking all available tickets for that game and time.
Is it scary?
Scary just isn't the right word to describe our rooms. We do have games we define as thrillers, which do include an intended jump scare, but the premise of escape games (being doomed in some way unless you escape) is inherently intense. If you have a particular concern, feel free to reach out to us via text or call. Our games are enjoyable and exciting for nearly all people ages 8+.
I have a health condition, is it safe for me to play?
It really depends... some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability which makes standing or bending difficult we may, for your safety, politely ask you not to participate. If you have any questions you can ask us here on the website or call us at 385-200-1360.
What should I wear?
We recommend you wear comfortable, nonrestrictive clothing.
Where do we park?
Please park in front of Escape on 13th in our parking lot.
What happens if I'm late?
Arrive early (10-20) minutes before your scheduled game time. The game begins at exactly the time prescribed. If you are late you may not be allowed into the game. If you have booked the whole game you may choose to play but the amount of time that you are late will be subtracted from your 60 minutes of game play. We will do our best to give you as much time as we can without detracting from the experience of other customers.
What dates and times are available to book?
Dates and times vary. To see available dates and times please click on one of the “Book Now” buttons here on our website.
What happens to my information?
We do not store your information. We use a third party ticketing company and waiver company which deal with all personal information whether that be: name, email address, phone number, card information, or billing address. In no case is your information shared or sold by Escape on 13th or these companies.