© 2017 Escape on 13th All Rights Reserved

Frequently Asked Questions

How long is each game?

You have 60 minutes to escape plus 20 minutes prior for game prep and another 10 minutes after for debriefing for a total of about 90 minutes at Escape on 13th.

What makes Escape on 13th different?

Our 27 years of experience building one of America’s best haunted attractions, Nightmare on 13th, has prepared us to take these escape games to a whole new level in design, detail, and entertainment.

How many people can play at the same time?

Up to ten (10) people can play in the game at the same time.

What if we don’t have four (4) People to play?

All of our games require a minimum of four (4) spots to be booked. If you don’t have four (4) spots booked in your game then you can book with the hope that others will join you in your adventure. If this doesn’t occur, however, you will be given the opportunity to reschedule.

Will we be playing with strangers?

If you do not book a complete game you may have strangers playing with you. However, if you book a complete game then no one else will be added.

Can we just show up or do we need to make reservations?

We do not encourage walk-ups because we want to ensure that you and your group have the chance to play. If your team would like to play within 3 hours, please call 385-202-6486 to check availability.

Do you have normal business hours?

No, Escape on 13th is by reservation only and thus our hours of operation are variable. If you have questions about special events or times contact us here on the website or call 385-202-6486 and we will be happy to work with you!

 
Will we really be locked in a room?

The door you enter from is both an entrance and an emergency exit and is never locked. However, if you go out this door, you might not be allowed to reenter.

 
How old do you have to be?

The minimum age to play is eight (8) years old.

If ANYONE in your group is between the ages of 8 and 15 years old, an adult (18+) MUST BOOK ALONG WITH THE MINOR and must accompany the minor INSIDE the game during game play. 

 

What does it cost to play?

The cost is just $25 per player, plus tax. Payment is due at time of booking, we accept all credit cards. For large groups that require multiple bookings, please call us at 385-202-6486.

 
What if we need to change our booking?

We understand life happens. If you can't make a reservation time or need to make changes to it, please call us at 385-202-6486 at least 2 hours prior to the reservation to reschedule.

 
I missed my reservation, what do I do?

No refunds for no shows.

 

What about companies and youth groups?

The escape rooms are perfect for corporate team building, youth group socials, and family gatherings! The entire focus of the game is communication and teamwork. Check out our discounts for larger groups here!

 

Can I book an entire room?

Each escape room holds a max of ten (10) people. If you want the ENTIRE room for your group only, you must book all ten (10) spots.

 

Is it scary like the haunted house?

No, it is not scary like the haunted house, we have designed these immersive interactive adventures to be fun for everyone!

I have a health condition, is it safe for me to play?

It really depends... some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability which makes standing or bending difficult we may, for your safety, politely ask you not to participate. If you have any questions you can ask us here on the website or call us at 385-202-6486.

 

What should I wear?

We recommend you wear comfortable, nonrestrictive clothing.

 

Where do we park?

Please park in front of Escape on 13th in the parking lot.

 

What happens if I'm late?

Arrive at least 20 minutes before your scheduled game time. The game begins at exactly the time prescribed. If you are late you may not be allowed into the game. If you have booked the whole game you may choose to play but the amount of time that you are late will be subtracted from your 60 minutes of game play. If another game that day has openings, we may try to accommodate, however there will be no refunds.

 

What dates and times are available to book?

Dates and times vary. To see available dates and times please click on one of the “Book Now” buttons here on our website or call 385-202-6486.

What happens to my information?

We do not store your information. We use a third party ticketing company and waiver company which deal with all personal information whether that be: name, email address, phone number, card information, or billing address. In no case is your information shared or sold by Escape on 13th or these companies.